FAQ - ATHEART online shop

Frequently Asked Questions

Below are some of the most common questions, along with detailed answers to help you find what you’re looking for. If you don’t see your question here, feel free to reach out from the contact page, and we’ll be happy to assist you!

1. What are the services that you offer?

Through our e-shop, we currently sell bags. Additionally, ATHEART offers a wide range of graphic design services. We can help visually elevate your brand with creativity and professionalism, working on diverse design tasks across various mediums and platforms. Don’t hesitate to contact us for more information!

2. Where is your location?

We are an online store and do not have a physical location. However, you can purchase all of our products through our website.

3. What are your business hours?

You can contact us anytime through the contact page on our website. We’ll get back to you with answers to all your questions in the shortest time.

4. How can I contact customer support?

Although we do not have a dedicated customer support team, you can always reach out to us through the contact page by filling out the form with your message. We are always available to help!

5. Do you ship internationally?

Yes, we ship internationally to most countries. Shipping costs and delivery times will depend on your location.

6. How can I track my order?

Once your order has been shipped, you will be sent an email which will contain a tracking number. Using this number, you can get updates on your delivery progress.

7. What is your return/exchange policy?

We allow returns or exchanges within 14 days from the date of receipt of your order, in the condition it came to you and unused. Please contact us to initiate a return or exchange.

8. How long does shipping take?

Shipping times vary depending on your location. Once your order is dispatched, we will provide an estimated delivery date along with your tracking number.

9. What payment methods do you accept?

We currently accept all major credit cards for payment through our secure online checkout. Alternatively, you can complete your order by depositing the total amount (including shipping fees) into our bank account.

10. Can I change or cancel my order after it’s been placed?

If there are any changes or cancellations you would like to make regarding your order, kindly notify us as soon as possible. In case your items have not been sent out, we’ll try our best to assist you with the changes.

11. Do you do bespoke designs/products?

Yes, we do offer custom design. Whether it’s a customized bag, pareo, or other graphic design-related service, we are always ready to provide tailor-made projects for our clients.

12. What material is used on your products?

Our bags are made from 100% polyester fabric, with the pocket side featuring an additional water-repellent layer.

13. I'm having an issue with my account. How do I reset my password?

If you’re having trouble accessing your account, simply request a password reset by clicking the “Forgot Password” link on the login page. You’ll receive an email with instructions to reset it.

14. What if I don't get confirmation that my order has been placed?

If you don’t get your confirmation e-mail within a few minutes after placing your order, please look in your Spamfolder. If you still can’t find it, please notify us and we will send you the confirmation again.

15. How do you handle my personal data?

We value your privacy. Please be assured that the privacy of our visitors is of utmost importance to us. Our website contains the detailed privacy policy describing how we collect, use, and protect the personal data of our customers.

16. Do you offer discounts or promotions?

Yes, we do have exclusive discounts and promotional offers. You can subscribe to our newsletter to stay updated about recent offers and special deals.

Frequently Asked Questions

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